Terms and Conditions

Effective Date: 01.01.2025

Welcome to Goelia Fashion FZCO (“we”, “our”, “us”). By accessing and using our website www.joanna.ae, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and Return Policy.

2. Eligibility

You must be at least 18 years old or using the website under the supervision of a parent or legal guardian. By using this website, you represent that you meet these requirements.

3. Product Information

We strive to display products accurately, including descriptions, images, and prices. However, we do not guarantee that product details are error-free. In case of discrepancies, we reserve the right to correct any errors and update product information.

4. Orders & Payments

• All orders are subject to availability and confirmation.

• We reserve the right to refuse or cancel any order at our discretion.

• Prices are listed in AED and include applicable VAT unless stated otherwise.

• Payment must be completed via our secure payment gateways before your order is processed.

5. Shipping & Delivery

Shipping times are estimated and may vary. We are not responsible for delays caused by courier services or unforeseen circumstances. For more information, please refer to our Shipping Policy.

6. Returns

We accept returns within 15 days of the order date. The first return is free; additional returns will incur a fee. We do not offer exchanges. For complete details, please refer to our Return Policy.

7. Intellectual Property

All content on our website—including text, images, logos, and designs—is the property of Goelia Fashion FZCO and protected by copyright and intellectual property laws. You may not use, copy, or reproduce any content without our written permission.

8. User Conduct

You agree not to:

• Violate any applicable laws

• Misuse the website for fraudulent or harmful purposes

• Interfere with website functionality or security

• Provide false or misleading information

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability to you for any claims shall not exceed the amount paid for the relevant order.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Modifications

We may update these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on this page. Continued use of the website means you accept the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai/UAE.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: support@joanna.ae
Phone: +971 4 448 7050
WhatsApp: +971 50 420 9535