Privacy Policy

Effective Date: 01.01.2025

Last Updated: 01.06.2025

At Goelia Fashion FZCO ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.joanna.ae and use our services.

1. Information We Collect

We collect personal information you voluntarily provide to us when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact us for support

• Participate in promotions or surveys

This may include:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely via third-party gateways)

• Purchase history

• Account credentials

We may also automatically collect non-personal data such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about your orders, updates, or promotions

• Improve our website and services

• Provide personalized shopping experiences

• Prevent fraudulent transactions

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service providers (e.g., payment gateways, delivery services)

• Marketing platforms (only with your consent)

• Analytics providers to improve performance

• Legal or regulatory authorities if required by law

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance site functionality

• Analyze website usage

• Store user preferences

• Support advertising efforts

You can manage cookie preferences in your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Correct inaccuracies

• Request deletion of your data

• Opt out of marketing communications

• Withdraw consent at any time

To exercise these rights, contact us at info@joanna.ae.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with a new “Last Updated” date. Continued use of the website implies acceptance of the updated terms.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@joanna.ae
Phone: +971 4 448 7050

Address: Shop no. DHFF 08-09, First Floor, Dragon Mart, Dubai, UAE