Shipping Policy

Thank you for shopping with Joanna Collection, operated by COLINA TRADING (L.L.C). We are committed to delivering your orders safely and conveniently.

1. Delivery Within the UAE

We currently offer delivery across the United Arab Emirates, including Dubai, Sharjah, Ajman, Abu Dhabi, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Free Delivery

Enjoy free delivery across the UAE on orders above AED 200.

For orders below AED 200, a delivery charge may apply. The applicable shipping fee will be displayed at checkout before you complete your purchase.

2. Delivery Time

Orders are normally processed and dispatched after the order has been successfully confirmed.

Delivery times may vary depending on your location, courier availability, weekends, public holidays, and other circumstances beyond our control.

Once your order has been dispatched, you may receive delivery updates or tracking information where available.

3. Order Processing

We aim to process orders as quickly as possible. Orders may require additional processing time during sales, promotions, public holidays, or periods of high order volume.

If there is any unexpected delay with your order, our team may contact you using the contact details provided during checkout.

4. Delivery Address

Please make sure that your delivery address, phone number, and other contact information are correct when placing your order.

If incorrect or incomplete information causes a delivery failure or delay, the customer may be contacted to provide the correct information.

Once an order has been dispatched, changes to the delivery address may not always be possible.

5. Failed Delivery Attempts

Our delivery partner may contact you to arrange delivery.

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be reached, the courier may make another delivery attempt or return the order to us.

Additional delivery arrangements may be required for orders returned because of an unsuccessful delivery.

6. International Shipping

International shipping availability depends on the destination country and our available delivery partners.

If international shipping is available for your destination, the applicable shipping charges and available delivery options will be shown at checkout.

Customers are responsible for providing accurate delivery information and may be responsible for any customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

7. Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may be imposed by the destination country.

These charges are not controlled by Joanna Collection and, where applicable, are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

8. Delays and Unforeseen Circumstances

While we work with our delivery partners to provide reliable delivery, we cannot guarantee delivery times in circumstances outside our reasonable control.

These may include severe weather, public holidays, customs delays, courier disruptions, incorrect address information, or other unforeseen circumstances.

9. Damaged or Missing Orders

If your order arrives damaged or you believe your order is missing, please contact us as soon as possible with your order number and relevant details.

We will review the issue and work with the delivery partner where necessary to help resolve it.

10. Contact Us

If you have any questions about shipping or your order, please contact Joanna Collection through the contact details provided on our website.

Joanna Collection
Operated by COLINA TRADING (L.L.C)
United Arab Emirates