Terms & ConditionsWelcome to JOANNA.ae. These Terms & Conditions govern your access to and use of the JOANNA website and your purchase of products through our online store.By accessing, browsing, or placing an order through JOANNA.ae, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.1. About JOANNAJOANNA is an online fashion retailer offering clothing and related fashion products through JOANNA.ae.These Terms & Conditions apply to all visitors, customers, and users of JOANNA.ae.For customer support or questions regarding an order, please contact us through the contact details provided on our website.2. Use of Our WebsiteYou may use JOANNA.ae only for lawful purposes.You agree not to:Use the website for fraudulent or unlawful activities.Attempt to gain unauthorized access to our website, systems, or accounts.Interfere with the operation or security of the website.Copy, reproduce, modify, or distribute website content without our permission.Use product information, images, logos, or other content for commercial purposes without authorization.We reserve the right to restrict or terminate access to the website where there is a reasonable basis to believe that these Terms & Conditions have been violated.3. Product InformationWe make reasonable efforts to ensure that product descriptions, images, sizes, colours, prices, and other information displayed on JOANNA.ae are accurate and up to date.However:Product colours may appear slightly different depending on your device or screen settings.Product images may vary slightly from the actual product due to photography and display conditions.Product availability may change without prior notice.Measurements and sizing information should be reviewed before placing an order.If an important product information error is identified, we reserve the right to correct the information and, where applicable, contact the customer regarding an affected order.4. Product AvailabilityAll products are subject to availability.Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.If an ordered product becomes unavailable, we may contact you regarding the order and provide an appropriate solution, including an alternative product or refund where applicable.5. PricesAll prices displayed on JOANNA.ae are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.Prices may change from time to time. Any price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.Applicable taxes, delivery charges, discounts, or other fees will be displayed during the checkout process where applicable.6. OrdersWhen you place an order through JOANNA.ae, you are submitting a request to purchase the selected products.After placing an order, you may receive an order confirmation or acknowledgement.An order may be cancelled or rejected in circumstances including:Product unavailability.Incorrect or incomplete customer information.Suspected fraudulent or unauthorized transactions.Technical or pricing errors.Delivery restrictions.Other circumstances where fulfilment is not reasonably possible.If we cancel an order after payment has been received, any applicable refund will be processed through the relevant payment method or according to our applicable refund procedures.7. PaymentJOANNA may offer different payment methods through the payment options displayed at checkout.You agree to provide accurate and complete payment and billing information.Payment transactions may be processed by third-party payment service providers. JOANNA does not have access to sensitive card information that is processed directly by the relevant payment provider, except where lawfully provided or required for transaction processing.We reserve the right to verify transactions and take reasonable measures to prevent fraud or unauthorized payments.8. DeliveryWe aim to deliver orders within the estimated delivery timeframe displayed during checkout or communicated to you.Delivery times may vary depending on:Delivery location.Product availability.Order volume.Courier operations.Public holidays.Weather or other circumstances outside our reasonable control.Delivery estimates are not guaranteed unless expressly stated otherwise.The customer is responsible for providing accurate delivery information, including name, phone number, and delivery address.If incorrect information provided by the customer causes a delivery failure, additional delivery charges or other reasonable costs may apply where permitted.9. Delivery InspectionCustomers are encouraged to inspect their order upon delivery.If you receive an incorrect, damaged, defective, or incomplete item, please contact JOANNA as soon as reasonably possible with your order details and supporting photographs where appropriate.We will review the issue and provide an appropriate resolution in accordance with our applicable return, exchange, refund, and consumer-protection policies.10. Returns, Exchanges & RefundsReturns, exchanges, and refunds are subject to JOANNA's Returns & Refund Policy.Before returning an item, customers should review the applicable return conditions, eligibility requirements, time limits, and procedures provided on our website.Certain products may be subject to specific hygiene, health, or product-condition requirements.Items returned must comply with the applicable return conditions. Where required, products should be unused, unworn, unwashed, and returned with their original tags, packaging, and accessories.Nothing in these Terms & Conditions is intended to limit any mandatory consumer rights available under applicable UAE law.11. Promotions & Discount CodesJOANNA may offer promotional campaigns, discount codes, special prices, bundles, or other promotional offers.Unless otherwise stated:Promotions are subject to availability.Promotional offers may have specific terms and expiry dates.Discount codes may be limited to one use per customer or order.Some products may be excluded from promotions.Promotions cannot be combined unless expressly stated.JOANNA reserves the right to correct obvious errors or withdraw a promotion where reasonably necessary.The specific terms displayed with a promotion will apply where they differ from these general terms.12. Gift Cards or Store CreditsWhere JOANNA offers gift cards, vouchers, or store credits, additional terms may apply.Any applicable expiry date, usage restrictions, refund conditions, or other limitations will be communicated at the time the gift card, voucher, or credit is issued.13. Intellectual PropertyAll content available on JOANNA.ae, including but not limited to:JOANNA branding and logos.Product photographs.Website design.Graphics.Text and product descriptions.Videos.Marketing materials.Layouts and visual elements.is owned by or licensed to JOANNA and is protected by applicable intellectual-property laws.You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit JOANNA content without prior written permission.14. User Reviews & ContentWhere the website allows customers to submit reviews, comments, photographs, or other content, you agree that the content:Is accurate and not misleading.Does not violate the rights of another person.Does not contain unlawful, abusive, offensive, or fraudulent material.Does not infringe copyright, trademarks, privacy, or other rights.By submitting content to JOANNA, you grant JOANNA the right to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.JOANNA reserves the right to remove content that violates these Terms & Conditions or applicable law.15. Website AvailabilityWe aim to keep JOANNA.ae available and operating properly, but we do not guarantee that the website will always be available, uninterrupted, or error-free.The website may occasionally be unavailable due to:Maintenance.Technical issues.System updates.Security measures.Third-party service interruptions.Circumstances beyond our reasonable control.16. Third-Party ServicesJOANNA.ae may use third-party services, including payment processors, delivery companies, analytics services, advertising platforms, and other technology providers.Third-party services may have their own terms and privacy policies.JOANNA is not responsible for matters that are exclusively controlled by an independent third-party service provider, subject to applicable law.17. PrivacyYour use of JOANNA.ae may involve the collection and processing of personal information required to provide our services, process orders, arrange delivery, provide customer support, and operate our website.Our handling of personal information is governed by our Privacy Policy.Please review the Privacy Policy before using the website or placing an order.18. Limitation of LiabilityTo the maximum extent permitted by applicable law, JOANNA will not be responsible for losses or damages arising from circumstances beyond our reasonable control.Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.19. Events Beyond Our ControlJOANNA will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances reasonably beyond our control.These circumstances may include natural disasters, severe weather, government actions, public emergencies, transportation disruptions, courier interruptions, technical failures, or other unforeseen events.20. Changes to These TermsWe may update these Terms & Conditions from time to time to reflect changes to our business, services, website, or applicable legal requirements.The updated version will be published on this page with the revised "Last Updated" date.You should review this page periodically for any changes.21. Governing LawThese Terms & Conditions are governed by the applicable laws of the United Arab Emirates.Any disputes arising in connection with the use of JOANNA.ae or purchases made through the website will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.22. Contact UsIf you have any questions about these Terms & Conditions, an order, a product, or our services, please contact JOANNA through the contact information provided on JOANNA.ae.JOANNAUnited Arab EmiratesWebsite: JOANNA.ae